सहायता और संसाधन · Help & Resources

Resources, FAQs & Forms

Frequently asked questions, official forms, and emergency contacts — everything in one place.

Frequently Asked Questions

Quick answers to common citizen queries.

How do I file a new complaint?

The easiest way is to call the AI helpline (Priya) — click the call button on the home page or dial 155XXX. Priya will register your complaint in under 2 minutes and send you a reference number via SMS or email.

How long does my reference number look like?

Your complaint reference is in the format NN-YYYY-XXXXX (e.g. NN-2026-00001). You'll receive it via SMS / email shortly after the call ends.

What languages does the AI helpline support?

Currently Hindi and English. The AI agent responds in the language you use. Other regional languages are planned for Phase 2.

What's the typical SLA (resolution time)?

It depends on the category: Emergency 30 minutes · Water Supply 4 hours · Drainage 2 hours · Electrical 12 hours · Sanitation 24 hours · Roads 72 hours · Building Permissions 5 days.

What happens if my SLA is breached?

The system automatically escalates your ticket to the next level — Ward Officer → Zone Head → Department Head → Commissioner — without you needing to call again. You'll see escalation status on the Track Request page.

Can I file multiple complaints in one call?

Yes. Priya can register multiple distinct issues in the same call. Each gets its own reference number and is routed to the right officer based on category and ward.

Is my conversation recorded?

Yes, every call is recorded and securely stored for quality, audit, and grievance verification. Recordings are retained per the Nagar Nigam data policy.

What if I'm not satisfied with the resolution?

Use the Track Request page to view your ticket. If unhappy, you can call back and request a re-open — your ticket will be escalated to Level 2 with a fresh SLA clock.

Can I track a complaint without a reference number?

Currently you need the reference. If you've lost it, call the helpline and Priya can look it up using your phone number or email.

Are services free?

Yes — all helpline calls and the citizen portal are free. Statutory payments (property tax, water bills) follow standard municipal rates.

Emergency Helplines

Save these numbers — they can save lives.

Fire Brigade

24×7

101

Tap to call

Police

24×7

100

Tap to call

Ambulance

24×7

108

Tap to call

Water Emergency (Jal Board)

24×7

1916

Tap to call

Electricity Outage / Fault

24×7

1912

Tap to call

Gas Leak (LPG)

24×7

1906

Tap to call

Women Helpline

24×7

1091

Tap to call

Senior Citizen Helpline

8am–8pm

14567

Tap to call

Child Helpline

24×7

1098

Tap to call

Disaster Management

24×7

1077

Tap to call

Forms & Applications

Download official forms for in-person submission at your ward office.

Property Tax Self-Assessment

Annual self-assessment form for residential & commercial properties.

Birth Certificate Application

Standard application form for new birth registration.

Death Certificate Application

Application for death registration & certificate.

Building Plan Approval

Submit your building map for ward approval.

Trade Licence Application

New trade & shops licence application.

Water Connection Application

New water meter connection application.

Official Links

Important government portals and partner services.

Nagar Nigam Main Website Online Tax Payment Portal Water Bill Payment Smart City Mission MyGov India Swachh Bharat Mission

Still have questions?

Talk to our AI helpline assistant Priya — available 24×7 in Hindi & English.

Call AI Helpline